Privacy Policy
Effective Date: 4 October 2026
At Bombay Bears, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit or purchase from our website.
By using our website or purchasing our products, you acknowledge that you have read and understood this Privacy Policy.
1. About Bombay Bears
This Privacy Policy applies to the website operated by Bombay Bears (“Bombay Bears”, “we”, “us”, or “our”).
For privacy-related questions or requests, you may contact us using the details provided in the Contact Us section below.
2. Information We Collect
When you visit our website, create an account, place an order, contact us, or otherwise interact with Bombay Bears, we may collect information such as:
Personal Information
- Full name
- Mobile number
- Email address
- Billing address
- Shipping address
- Order and transaction details
- Information provided when contacting customer support
Payment Information
Payments may be processed through third-party payment service providers.
Bombay Bears does not ordinarily store your complete debit card, credit card, UPI, or banking credentials on its own systems. Payment information may be processed directly by our authorised payment service providers in accordance with their respective privacy and security practices.
Technical Information
When you use our website, certain information may be collected automatically, including:
- IP address
- Browser and device information
- Operating system
- Website activity
- Pages viewed
- Referring website
- Approximate location derived from technical information
- Cookies and similar technologies
3. How We Use Your Information
We may use your information for legitimate business purposes, including to:
- Process and fulfil your orders
- Deliver products to you
- Process payments and refunds
- Provide customer support
- Communicate with you regarding your orders
- Handle exchanges, returns, and complaints
- Improve our website, products, and services
- Prevent fraud, misuse, and unauthorised transactions
- Maintain business and transaction records
- Comply with applicable legal and regulatory requirements
- Send promotional communications where permitted and where applicable consent has been obtained
- Understand customer preferences and improve our marketing and customer experience
We will seek to process personal data only for purposes that are permitted under applicable law and, where consent is required, after obtaining the appropriate consent.
4. Consent
Where processing of your personal data is based on consent, Bombay Bears will seek consent through an appropriate affirmative action.
Consent will be requested in clear and reasonably understandable language and will be limited to the purposes for which the information is required.
Where applicable, you may withdraw your consent. Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.
The Digital Personal Data Protection Act, 2023 requires consent to be free, specific, informed, unconditional and unambiguous, with a clear affirmative action where consent is the basis for processing.
5. Marketing Communications
If you have provided the required consent or where otherwise permitted under applicable law, we may contact you through:
- SMS
- Phone
- Other electronic communication channels
These communications may include product launches, offers, promotions, collections, and other Bombay Bears updates.
You may opt out of promotional communications at any time by using the unsubscribe option provided in the communication or by contacting us.
Please note that you may continue to receive essential transactional communications relating to your orders, payments, deliveries, returns, or account.
6. Cookies
Our website may use cookies and similar technologies to provide essential website functionality and improve your browsing experience.
Cookies may help us:
- Keep products in your shopping cart
- Remember preferences
- Understand website usage
- Measure marketing performance
- Improve website functionality
- Provide relevant advertising, where applicable
You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website.
7. Third-Party Services
To operate our business, we may use trusted third-party service providers, including providers involved in:
- Website hosting and technology
- Payment processing
- Order fulfilment
- Shipping and logistics
- Customer support
- Analytics
- Marketing and advertising
- Email, SMS, or WhatsApp communications
These service providers may process personal data only to the extent reasonably necessary to provide their services or fulfil their contractual or legal obligations.
We do not sell your personal information as a product to third parties.
8. Sharing of Information
We may share relevant personal information with third parties where reasonably necessary for business operations or where required or permitted by applicable law.
This may include sharing information with:
- Payment processors
- Courier and logistics partners
- Technology and hosting providers
- Customer support providers
- Marketing and analytics service providers
- Professional advisers
- Government authorities, regulators, courts, or law-enforcement agencies where legally required
We aim to share only the information reasonably necessary for the relevant purpose.
9. Data Security
Bombay Bears takes reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, loss, or destruction.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
You are responsible for keeping your account credentials, passwords, OTPs, and other authentication information confidential.
Bombay Bears will never ask you to disclose your payment PIN, banking password, or OTP for completing a customer-service request.
10. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide our products and services
- Complete transactions
- Provide customer support
- Resolve disputes
- Maintain business and financial records
- Prevent fraud and misuse
- Comply with applicable legal, tax, accounting, and regulatory requirements
When personal information is no longer required for the relevant purpose or legal obligation, we will take reasonable steps to delete or anonymise it, subject to applicable law.
11. Your Privacy Rights
Subject to applicable law, you may have rights relating to your personal data, including the right to:
- Request information about the personal data we process about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal data where applicable
- Withdraw consent where consent is the basis for processing
- Raise a grievance regarding the processing of your personal data
- Exercise other rights available to you under applicable Indian data-protection law
Requests may be submitted using the contact details provided below.
The manner and extent to which these rights are available may depend on the applicable law and the circumstances of the processing.
12. Children’s Privacy
Our website is intended for use by individuals who are legally capable of entering into transactions.
We do not knowingly seek to collect personal data from children in circumstances where parental or guardian consent is legally required without obtaining the appropriate consent.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review and take appropriate action.
13. Data Breaches
In the event of a personal data breach, Bombay Bears will take reasonable steps to investigate, contain, mitigate, and address the incident.
Where notification is required under applicable law, we will make the required notifications to the relevant authorities and/or affected individuals within the prescribed requirements.
14. International Data Transfers
Some of our technology, payment, analytics, advertising, or service providers may process information from locations outside India.
Where personal data is transferred or processed outside India, Bombay Bears will take reasonable steps to ensure that such processing is carried out in accordance with applicable Indian law and applicable contractual or regulatory requirements.
15. External Links
Our website may contain links to third-party websites, applications, social-media platforms, payment services, or other external services.
Bombay Bears is not responsible for the privacy practices or content of third-party websites.
We recommend reviewing the privacy policies of those services before providing them with your personal information.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology, applicable laws, or privacy practices.
When we make changes, we will update the Effective Date displayed at the top of this Privacy Policy.
We encourage you to review this page periodically.
17. Grievance / Privacy Contact
If you have any questions, concerns, or complaints regarding the collection or processing of your personal information, please contact us.
Bombay Bears
Email: [support@yourdomain.com]
Phone/WhatsApp: [+91 XXXXX XXXXX]
Address: [Registered Business Address]
We will make reasonable efforts to review and respond to privacy-related requests in accordance with applicable law.
18. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.
Any dispute relating to this Privacy Policy shall be subject to the jurisdiction of the courts having appropriate jurisdiction over Bombay Bears, subject to applicable law.
Last Updated: 4 October 2026